30-day window

If you cancel your care and have not used the service you will be given a full refund for any services that have not been used. If you have had service we will deduct the total amount serviced and refund what is left on the accounts long as the refund is requested within 30 days. 

To cancel your service

At least 24 hours’ notice is required for all cancellations. Please inform our front desk team by either phone or email. We do not accept cancellation via social media. They will book a discharge appointment into the diary so we can discharge you from the clinic.  

In our desire to be effective and fair to all our patients, the full fee for missed appointments applies with only these exceptions:

• Appointments rescheduled by phone up to the close of business the day before the appointment will not incur a charge

Requesting a refund

Cancelling our services does not automatically initiate a refund. Please request this when you are cancelling services at the discharge appointment. Refunds generally take 10-14 working days to process

• Amount refunded: If you have paid upfront you will be refunded the amount on your account which is minus any services you have received.